Uncontrollable randomness in life Research Paper

Wild irregularity throughout everyday life - Research Paper Example ‘The Birds’ a film is set in Great Britain where people are suddenly assaulted by winged animals. The administration of Great Britain neglects to shield its residents from the assaulting winged animals. This film portrays a circumstance where nature has betrayed mankind and causes enormous passings (Bishop 135). People can't control nature which is spoken to here by the fowls. Christopher D. Morris contended that the feathered creatures in Hitchcock’s film are to a greater extent a commitment to the gothic dramatization industry they an understanding of common marvel (Bishop 136). The nearness of the winged creatures can be comprehended as a technique Hitchcock uses to draw out his preferred topic: damaging power of the male centric society (Bishop 145). In the film, Mitch attempts to nail sheets over the entryway yet the winged creatures despite everything figure out how to break these safeguards (Bishop 138). Male centric society in the film represented a more n oteworthy danger to Melanie than the winged animals (Bishop 139) A few things occur in life that are irregular and past the human control. Winged animals assaulting individuals in the Hitchcock’s film is a case of such occasions. Be that as it may, a few pundits contend that feathered creatures in Hitchcock’s film ought to be deciphered as a technique to draw out the topic. This paper presumes that Hitchcock utilized winged animals to delineate uncontrolled circumstances in life just as expand on gothic

Leadership and Management Essay

At first I plan on looking into the common authority styles in my association and afterward evaluating the effect of these on the organisation’s qualities and execution. So as to survey the initiative styles I have delivered a poll (see addendum 1). The poll was intended to discover how mandate, participative and tolerant every chief in our association is and afterward study the most overarching style. It was obvious from the data examined that the common initiative style in our association is participative and order instead of tolerant. On evaluating this data it became obvious that our manager’s initiative styles mirror a Contingency hypothesis and they rather be available and partake in administrations so as to guarantee controlled achievement. Possibility hypothesis is a class of conduct speculations that guarantee there is no most ideal approach to lead an organization, or to decide. Rather, the best activity is unforeseen (subordinate) upon the circumstance. A few possibility approaches were created in the1960s. They recommended that past speculations, for example, Weber’s administration and Taylor’s Scientific Management had fizzled on the grounds that they dismissed that administration style and authoritative structure were impacted by different parts of the earth: known as possibility factors. There couldn't be â€Å"one best way† for authority or association. Generally, possibility hypothesis has endeavored to detail expansive perspectives about proper structures that are ordinarily connected with or best fit the utilization of various associations. This point of view started with crafted by Joan Woodward (1958), who contended that aptitudes legitimately decide contrasts in such authoritative properties as a range of control, centralisation of power, and the formalization of rules and methods. My Organization Values and Performance The association that I work for conveys a scope of top notch administrations and ventures, these administrations follow the standards of enabling networks, creating lives, encouraging uniformity, assorted variety and consideration and fortifying neighborhood willful area conveyance. These standards direct the qualities wherein we work. We are a lot of a willful division, beneficent association guaranteeing that at the core of our administrations are the individuals that get to them. Execution is estimated through a lot of administration conveyance markers which structure the base of our vows to subsidizing bodies, staff, volunteers and clients in all that we do. These pointers are estimated through our administration advancement plan. Every year we distribute an Annual Report dependent on our Service Delivery Indicators, which measure our advancement and advises the general population regarding our work over the earlier year in conveying against our needs. (See Appendix 2 for our associations SDI’s) Our association esteems and execution obviously feature a requirement for the authority to be open and responsive. This permits us to with the exception of criticism and contribution from our administration clients. An order and participatory initiative style is forced by supervisors in our association for staff; anyway when managing administration clients we need to receive an increasingly mandate style to guarantee malediction is clear and there is no space for purchased. We have found in the past when we have given assistance clients who are powerless and have psychological well-being troubles a chance to add to administrations they feel engaged, anyway they need time and direction so as to settle on educated choices. Adequacy of my Own Leadership Style On surveying my own initiative style I gave off an impression of being increasingly order, in the center when it came to interest, anyway I didn't appear to be extremely lenient. The outcomes didn't astound me and appeared to be steady with my methodology. I will in general direct staff by the utilization of numerous models including activity plans which are created in group meeting and every individual from staff is designated activities, timescales, financial plan and bearings. I am participatory when assignments are being completed I guarantee I comprehend the conveyance strategy and see when essential. For instance in the event that we are advancing another gathering I will guarantee all advancement writing is looked at by me preceding proceeding to visit the new gathering to see meeting conveyance. I don't shroud away shape bleeding edge conveyance and guarantee I gage with staff, customers and volunteers in this way I comprehend the motivation behind why on my authority evaluation I didn't score profoundly on being lenient. Thusly I feel my administration style suits the association. Anyway with the changing idea of our association driving towards a more professional methodology I may discover I need to survey my administration style. I may need to turn out to be progressively tolerant, less participatory and considerably increasingly order. This will guarantee I can work all the more deliberately to request to hold administrations and staff. Changing my methodology might be hard for my staff to acknowledge, anyway clarifying that their employments might be at dangers in the event that I don't oversee diversely may place everything into point of view. By applying a Contingency hypothesis referenced before I ought to have the option to deal with this viably. I requested that my staff evaluate my authority style utilizing the poll I delivered and provided for individual supervisors (Appendix 1). The outcomes reflected my self appraisal, exhibiting that I comprehend my own initiative style well and that the staff have a similar assessment. Apply Own Leadership Style in Range of Situations Over the most recent fourteen days I have started to evaluate my own initiative style in an assortment of circumstances. These have predominantly appeared as gatherings. I have led a customer/volunteer gathering and a full workforce conference. My administration style would in general change in these circumstances. I turned out to be less formal with the customer and volunteer gathering so as to extend at their degree of comprehension. Less detail was introduced and less dynamic was required. The gathering was increasingly enlightening and choices had been made by the staff group preceding the gathering. Input and investment was invited anyway it was in a way wherein it could be controlled so as a staff group we could settle on educated choices.

How to Set up Your Podcast Channel

How to Set up Your Podcast Channel Podcast channels are great for everyone who enjoys getting information in an audio format while traveling to work or doing sports. Especially with the rise of smartphones and a broad range of topics offered by podcasters, this media type gained more interest in the recent time. © Shutterstock.com | Brian A JacksonThis article is aimed to provide the basic knowledge for someone who wants to setup a podcast. We start with 1) what is podcasting and 2) types of podcasting and continue then to learn about 3) how to set up your podcast, and 4) pros and cons of podcasting.WHAT IS PODCASTING?Podcasting involves preparing and distributing audio files with the help of RSS to computers of users who are subscribed. These digital media files, created in a series, are known as podcasts. With the help of a software called podcatcher, a series of files can be subscribed to.Once subscription is done, the podcatcher regularly checks for publication of fresh files, and if anything is available, the same is automatically downloaded to portable music player or computer, for watching or listening, as and when desired. At first, the file is saved as an MP3, following which uploading is done to the service provider’s website. Once uploaded, the MP3 file obtains its URL. Then wi thin the RSS XML document, the URL is inserted into an XML tag, in the form of an enclosure.What is podcasting used for?Podcasting can be used for a number of activities, as follows:Informational content for self-guided walking tours;Interviews and band promotional clips related to the music industry;Talk shows involving investor news, organizational or industry news, sportscasts and other news coverage and commentaries;Informational material for instruction or training;Storytelling activities for the visually impaired or children.Why podcasting is done?Podcasting is a favorite for people who wish to select their own content (as is done when we use the internet), rather than opting for the radio or television broadcasting model wherein you are required to tune in and select from the programs that are playing. A number of people prefer podcasting owing to the convenience with which they can load fresh materials into their personal music players or iPods. This enables them to enjoy li stening to their podcasts all through the day.In the opinion of many, podcast is a very good alternative to television and commercial radio, because the low price of creating a podcast enables an increasing number of viewpoints and voices to be heard. Moreover, contrary to radio and television, where programs are produced for mass viewing and consumption, podcasts can be termed as ‘narrowcasts’ in contrast to broadcasts. This is because, in case of podcasting, those who have an interest in a particular topic find out and sign up for programs to listen to them. There is a plethora of podcasts that are built around extremely niche topics of interest, building communities revolving around topics that are so obscure that conventional broadcasting is unable to cover them.Now the question is, why do people make podcasts? The answer is that podcasting offers a powerful yet easy means for communication of messages and ideas. Through podcasts, potentially anyone can be reached; you just need somebody who has a broadband connection, is looking for podcasts and is ready to subscribe to your show. Since content is mostly delivered in a series, it spreads over a considerable span of time. The start-up costs and equipment required are minimal, and if you have your computer, the job is more than half done.Podcasters usually begin their shows with an aim to create online communities, soliciting viewers’ feedback and comments. For communicating with the producers and listeners, people make use of forums, groups and web blogs. Businesses are also becoming keen on leveraging podcasts for promotion to groups having particular interests. Moreover, for big companies, podcasts are increasingly becoming an effective tool for communicating with employees and customers.TYPES OF PODCASTSPodcasts have numerous shapes and sizes. In fact, with each passing day, businesses are coming up with more and more creative ways to make podcasts a part of their marketing plans and business stra tegies. Broadly speaking, podcasts can be divided into four major types:Type #1. Audio PodcastThese constitute audio only and come in MP3 or AAC format. Audio podcasts are the most common, as they are the ones that exhibit maximum compatibility with all portable media devices and computers. The advantages of using audio podcasts are that the file size is comparatively smaller, below 10 MB, and these files can be easily created. The only limitation of an audio podcast is that the content is restricted only to audio. However, on the basis of the content, the audio might be everything that is required.Type #2. Video PodcastVideo podcasting constitutes delivering video content online. This term distinguishes podcasts that involve the distribution of video from those which constitute audio files. Video podcasting is increasingly becoming very popular for conventional television and media networks.Contrary to an audio podcast, the production of a video podcast is similar to other projects involving video production and calls for more planning and production time. So far as the file size is concerned, the bandwidth connection for a video podcast downloading should be high since these are large sized files. For video podcasts, the preferred format is usually .m4v or MP4 H.264. Windows, as well as Mac users, can create and consume these.Type #3. Enhanced PodcastThese are unique and blend audio podcast along with synced images, somewhat like a narrated slideshow. Enhanced podcasts more or less involve a number of still images that alter in the same manner as a slideshow. You may include live website URL links as well as chapter markers that will help to skip across the podcast. In fact, these podcasts are .m4a format (alternatively known as AAC or mp4 format). A layer is present so that the synced layers can be embedded.Sony and Apple have adopted this enhanced format, which is playable on both Windows as well as Mac computers having iTunes installed. At present, Window s Media Player cannot play enhanced podcasts. The advantage of using enhanced podcasts is that you get audio as well as video content. However, the size of the file is almost similar to the conventional audio-only format, noticeably smaller in size compared to a video podcast.Type #4. ScreencastA screencast is also called a video screen capture. Here, a computer screen output is digitally recorded, which may often consist of audio narration. Though the term screencast was coined in 2004, Lotus ScreenCam, and such other products were in use since 1994. The initial products did not have considerable editing features and led to large files. Recent ones render support to compact file formats like mp4/H.264 and Adobe Flash. Also, there are more refined editing features that make room for alterations in sequence, audio, and mouse movement.When it comes to podcast content, these are some of the types of content that businesses usually carry out podcasting with.Audio books These ‘read al oud’ books are not only embraced by the visually impaired, but also by other individuals.Audio tours These are guided tours with detailed explanations.Sporting event commentaries Fans can enjoy commentaries and opinions about sporting events with more flexibility.Class lectures Supplemental class materials are provided by universities in the form of podcasts.Medical instruction Medical institutions leverage podcasts for offering studying aids to students.HOW TO SET UP YOUR PODCAST CHANNEL?Setting up a podcast is simple and can be done in a step by step manner. There are four steps and let us see how a podcast can be set up in these sequential steps.Step 1: Establish a platform that is technically viable1.1 Define a Podcast Category for your future Podcast: You may have an iPod, iPad, iPhone or iTunes, but it may not be the case always. Having a WordPress blog is a more feasible way to set up the platform. For creating the podcast category, hover across posts after logging in t o the WP back office. Add the fresh Category “Podcast” once you click on Categories. For Parent, select None. Go to the bottom and click on the icon Add New Category.1.2 Install an Audio Player: An audio player is required so that your audience is able to listen to the podcast directly from the blog. Go to the WP back office, take the mouse to Plugins and select Add New. Type Audio Player in the Search Plugins field. Most often Audio Player comes in the first search result. Click on Install Now and the plugin would be activated.1.3 Select a Software for Recording: For creating a podcast, a software is needed which is capable of sound recording on your computer. You may choose Sound Recorder, which is accompanied by Windows Vista. But Sound Recorder does not possess editing features, which you will get in Windows Movie Maker. A downloaded program such as Audacity can also be used, which can both record and edit. There is also comprehensive software for recording, editing, and upl oading.1.4 Obtain the Domain Feed URL: Prior to establishing the FeedBurner, you would require the podcast feed URL for the blog. Do not confuse this with the blog feed URL; it is completely different. Just affix “/category/podcast/feed” after your URL and the podcast feed URL is ready (for example: http://www.yourdomainname.com/category/podcast/feed). Copy the link and paste it in something like a notepad.1.5 Establish the FeedBurner: The FeedBurner is like a middle man connecting your iTunes and your blog. This is crucial since in case you opt for shifting your podcast to a different site or blog, the only thing you are required to do is edit a single field in the FeedBurner.You need to start off with a Gmail account. Once you visit feedburner.com, you need to paste the podcast feed URL in the blank field. The box “I am a podcaster!” needs to be checked. Then click on the Next button. Then name the Feed Address and Feed Title, and click Next. Once the FeedBurner feed is li ve, copy paste it somewhere and click Next. The next step is the configuration of the podcast so that FeedBurner would be able to direct iTunes regarding listing of the podcast.Step 2: Record the AudioBefore you start recording the audio, there are certain things you need to prepare.2.1 Your Podcast’s Title: Your show would need a title. You can easily use the name of your brand or blog in addition to the word “podcast”, which makes good sense. But since you have the opportunity to add in some more extra words for targeting particular keywords, you may as well consider doing it for a good rank in iTunes, which is more or less a search engine. When you are thinking of inserting keywords in the title of your podcast, be as natural as you can. For more guidelines, look up “blogging” or “online business” in iTunes and go to the “podcast episodes” segment.2.2 Your Talent/Host Name: This is, in fact, your name which will be also part of your branding. However, for the pe rfect keywords for ranking, you can always add something more. The name should guide people in understanding who you are.2.3 Your Podcast’s Subtitle: Directories including iTunes might require your show to have a subtitle. For the subtitle, it would be great to have a small, short description revolving around your podcast. One or two sentences would be enough.2.4 Your Podcast’s Description or Summary: This constitutes the primary description for your podcast. In order to describe your show, iTunes gives you 4000 characters. The copy ought to be engaging as well as descriptive. It should also include the proper keywords to ensure good ranking in iTunes. Remember that an apt description will incorporate keywords naturally.2.5 Your Podcast’s Artwork: The podcast would require some artwork, which is something like a square image highlighting your show. It is true that podcasts are rather auditory, but they also call for a visual, graphical element, which has a very significant rol e to play.First of all, it is those elements that the audience will view in iTunes and other podcasting directories before they listen to a spoken word or see a written word in summary or description. In fact, you need the artwork to create a first impression.In case of iTunes, an attractive podcast image gives you an opportunity to be in the most visually appealing segments of iTunes. Moreover, people would also be able to see your artwork in the media players, that is, their portable devices or computers. A powerful image gives you a strong brand identity. Specifications required:An image of 1400 x 1400 pixels, effectively representing the podcast;Image needs to be in .png or .jpg file format;Image should possess readability at smaller sizes;The same image at 300 x 300 pixels under another file name.2.6 Recording the podcast: Once you have prepare the preparation steps for recording your Podcast, follow the next creation and recording. If you are recording on your computer, plug i n the headset and microphone and make the speakers mute. Once recording is done, play with Windows Media Player to ensure that everything is proper.For those recording the audio using iPad, it is best to go for the GarageBand app, as it provides good quality. Launch the app and as your microphone, make use of Apple EarPods with Mic.Step 3: Share your Podcast Submission to iTunesiTunes helps in the distribution of the podcast to your audience. With a credit card, open a free iTunes account. Then select the Podcasts Tab in iTunes store and click on it. Then go to Submit a Podcast and click on it. A blank field will appear where you will need to paste the Feedburner. Then click on Continue. If all the steps are correct, information would be automatically pulled from the feed by iTunes. If anything is wrong, you have to Cancel. Otherwise, you can click on Submit. Do not forget to select the Category for your Podcast. To finish the job, click on Done.Step 4: Upload your tagged MP3 audio fileOnce you add the required description and title to the MP3 audio file, the next thing is to tag it to the podcast hosting service. For this, you are required to create an account at libsyn.com. Go to the Settings icon and provide the correct details, after which click on Save. Similarly, provide information for the Destinations Tab and save. Select the icon Publish and then select Advanced publisher.THE PROS AND CONS OF PODCASTINGEvery coin has two sides, and podcasting also comes with its benefits and limitations.Pros:Podcasts are pretty easy to create. You just need the proper software and a standalone audio recorder or a microphone.Podcasting allows the creator to freely present, thereby leading to a powerful relationship with the audience.Like blogging, anyone and everyone can create podcasts.Podcasts are appropriately suited for content that does not call for visual support.The audio material can be distributed in a range of languages making room for a wider audience reach .Podcasts give learners the opportunity to review information as many times as required.Cons:Audio podcasts do not properly suit subjects that are complicated and need to be accompanied by a lot of visual support.Podcasts have limited search ability over the internet as the search engines often do not pick them up.Audio and video files often consume a lot of space on the hard drive of the computer.Although podcasts have some limitations, they are a great way to distribute content and get the following of a large audience. Considering the day-to-day requirements of the business world, podcasts offer a great medium for detailed information distribution for employees as well as customers. Due to this capability of information sharing in a unique manner, podcasts are becoming popular with time and are also turning out to be a great source of earning money.

Analysis Of Flaming Iguanas By Cormac Mccarthy

Transfiguration of America Through Road Novels Flaming Iguanas by Erika Lopez and The Road by Cormac McCarthy critiques America, while transgressing heteronormativity and modifying mobility and identity. Traveling west is an adventure and an opportunity to discover oneself, it is also an extension to exercise one s freedom. As a woman,Tomato Rodriguez travels across the country to see his dad in California. Being on the road transgresses the meaning of the road, whilst inventing one’s identity. It is a space to develop a bond that is of mutual respect, sustained by love. In Flaming Iguanas the road is presented as a means of escape and reassertion. Tomato escapes domestication, common societal beliefs that are placed on women. As a bisexual, chicano woman on the road she is transgressing heteronormativity. In previous road novels the road is a place for white hetero-men having an adventure. Tomato exercises her new found identity when she consummates with the Canadian John, ch allenging double standards that are placed on women. She writes â€Å"if you’re a woman traveling alone people will instantly want to kill you†, she is not scared to challenge these myths and exercise her freedom, as a woman on the road (111). As a pioneer in heteronormativity, she has set a path in which she does not conform to society s ideals, ultimately mending gender norms for others. The road novels are usually dominated by men and their adventures, causing havoc on everywhere they set foot. As a

Research Is A Vital Tool For Education - 849 Words

Research is a vital tool for education. It is research that gives us the ability to accurately observe broad pools of student, respond to data, and thus become better educators. Without research, we wouldn t be able to have great standard curriculums. But as I learned in this section, research is complicated, detailed, and often labor intensive. There are many ways to gather information. Each of the many data gathering techniques has their own pros and cons. Understanding the many different types of data gathering is important, as it keeps us flexible and ready to enact effectively upon any situation. These types of data gathering techniques include interviews, questionnaires, and surveys. Although interviews are not always economic and possible to conduct on broad numbers of students, they are probably my favorite type of data gathering technique because they are personal and therefore much more likely to be accurate. The process of interviewing involves an interviewer sitting down with an interviewee to ask questions. The questions and responses can be more complicated than those of other techniques such as tests or questionnaires. This is due to the ability of the interviewee to answer in more complicated terms due to the barrier of transmission being so low. It only takes talking for the interviewee to communicate the info. This is opposed to the writing of the questionnaire or the way a student is restricted to only a few number of responses on a test. Also, anShow MoreRelatedNurses Perceptions Of Acute Care Placements1709 Words   |  7 Pagesplacements (Cochrane et al, 2008). The Faculty for Intensive Care Medicine ‘Core Standards for Intensive Care Units (CSICU) (2013) state s that each critical unit must have a dedicated Clinical Nurse Educator who is responsible for coordinating the education of both current nursing staff and students. 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Writing Academic Papers Free Essays

How do you feel about writing academic papers? If you have enjoyed writing in the past, what did you like about the process of writing? If you have not enjoyed it, why not? Did you have any of the misconceptions about writing discussed in Chapter 1 of the text? What did you learn in the chapter that you think might be helpful to you in writing papers here at Ashford University? I do not like writing academic papers. It is very time consuming and some require doing a lot of research on the topic. We will write a custom essay sample on Writing Academic Papers or any similar topic only for you Order Now I don’t like write papers because the subject is not of interest to me sometimes. I also find it a little difficult to do a thesis statement. In reading Chapter 1, â€Å"many writing experts suggest keeping a personal journal or a diary to help you understand what you have read and to sharpen your writing skills† (Sole, 2010). I’m going to start journaling at least twice a week to help improve my writing skills. Sole, K. (2010). Essentials for College Writing. San Diego, Bridgepoint Education, Inc. ttps://content. ashford. edu After studying the active reading strategies in Chapter 2 of the text, read Chapters 1 and 2 and your Instructor’s Guidance for Week One again, applying the SQ3R strategy as you reread the materials. Discuss how this reading strategy is similar or different from the way you read the material previously. Do you think this strategy improved your comprehension of the course materials? Discuss whether the strategy will or will not be hel pful to you in your college courses? SQ3R stands for Survey, Question, Read, Recite, and Review. â€Å"Survey means to skim headings, subheadings, chapter summary, charts, and tables in text; Question the headings and subheadings into questions; Read to find the answers to your questions and record the answers by highlighting, underlining, or taking notes; Recite and summarize what you learned by telling someone else or writing it down; and Review by going back and reading your notes or information that you highlighted or underlined to einforce learning and to commit the information to memory† (Sole, 2010). After reading Chapters 1, 2, and the Instructor’s Guidance for the second time and applying the SQ3R process, I can say that I follow this guideline as I’m doing school work. I think it is a good and helpful strategy to follow and will improve how you comprehend whatever you’ve read. Sole, K. (2010). Essentials for College Writing. San Diego, Bridgepoint Education, Inc. https://content. as hford. edu How to cite Writing Academic Papers, Essay examples

Participation Information System Development-Myassignmenthelp.Com

Question: Discuss About The Participation Information System Development? Answer: Introducation Efficient management of a help desk is a vital aspect of good customer service and customer relationship. Therefore there is a serious need of improving the performance of help desks and its proper management. It would help managers in acquiring blended internal and external performance benefits. The key is to take small steps in the direction of service improvement instead of just starting from the start and investing largely in the dynamic approach. However, relationships with customers face hurdles when the small steps are taken, as it makes the organization become overly concentrated on the integration and change instead of focusing in the ultimate gain - the provision of the best customer relationship and customer service (Conger, 2015). Two of the most effective features of good help desk management are discussed below: Auditing the existing practices Prior to undertaking of any form of improvement activities, there is a need of examining what is already being done inside the business that are related to providing of support in the sections of helpdesk, customers and other departments. Typically it can happen that there are already a number of departments and teams who are undertaking activities similar to this and there are possibilities that some best practices are already existing in place inside the organization which can be further advanced and adopted elsewhere (Pankowska, 2012). For instance, inside a software companys internal IT support, IT infrastructure library (ITIL) principles have already been adopted, from which the customer care team can profit directly from the ITIL method for problem, incident, release and change management in different areas like tracking product improvement and implementation of those new products in the market to the customers (Abid, 2012). Audits of the service level management by means of es tablishment of the services offered by the helpdesk and alignment of the IT provision closely with the wider requirements of the business would also help. Considering self service solutions Self service solutions are the best solutions if used properly within the organization. They have the capacity of being extremely profitable. They provide the benefits of offering operative out-of-hours coverage, which allows any issue the chance of being in focus for being considered to be dealt with on priority basis the next day. In many cases, the knowledge bases can be even retrieved by the end user for resolving their own problems. From the perspective of helpdesk management, these kind of coverage could be proved as being extremely cost-effective, characteristically taking away one third of the calls to the first line help desk - especially in areas like status checking and call updates. This has a strong, straight influence on staffing and recruiting levels, releasing workers in more productive areas inside issue resolution. Having said this, at a low level, self service is the most efficient solution. It is highly significant that risks like the end users self administering extremely technical resolutions is avoided (Jntti, 2013). References Conger, S. (2015). Six sigma and business process management. InHandbook on Business Process Management 1(pp. 127-146). Springer Berlin Heidelberg. Abid, M. A. A. (2012). Information Technology Infrastructure Library (ITIL).Information Technology,1(1). Rummler, G. A., Ramias, A. J. (2015). A framework for defining and designing the structure of work. InHandbook on Business Process Management 1(pp. 81-104). Springer Berlin Heidelberg. Antony, J. (2015). The ten commandments of quality: a performance perspective.International Journal of Productivity and Performance Management,64(5), 723-735. Pankowska, M. (2012, June). User participation in information system development. InInformation Society (i-Society), 2012 International Conference on(pp. 396-401). IEEE. Jntti, M. (2013, July). Exploring self-service support methods in IT service management. InService Systems and Service Management (ICSSSM), 2013 10th International Conference on(pp. 179-184). IEEE.